saying sorry is easy when you're not corrupt
I was listening to NPR this morning and one of their editors came on the air to apologize for a freelance commentator who apparently had been plagarizing others' work (too bad, I liked the guy, Gabe Wisdom). The editor gave the facts of what happened, stated what NPR did in response, and aplogized for the entire event.
made me think...
if you honestly made a mistake in doing your job, and you have nothing to hide about your behavior which led up to the mistake (and afterwards, your response to the mistake), then you have no reason NOT to apologize for it...it was a mistake. You were doing your job to the best of your ability, something happened, you noticed it, took responsible action, and are sorry for any fall-out. pretty simple.
if, however, you are not being straight with what you were doing when the "mistake" occurred, and if you were not straight about what you did about it, then you can't apologize as it would open you up to all kinds of scrutiny, lawsuits, you name it. most people understand that mistakes occur and that if you can demonstrate that you took reasonable action to respond to them, then they are going to be accepting of it.
if you are dishonest with them, and deny what happened, or deny the outcomes of what happened, then that seems to be a sure sign that you are "cooking the books" regardless of what the "books" are.
if it can't stand the scrutiny of daylight, there is something very, very wrong.
common sense, eh?